If goods are in stock, I aim to dispatch orders within 2-3 days of receipt of payment. If you order an item that is temporarily out of stock, I will advise you immediately of when I expect to dispatch the order.
I want you to be delighted with your purchase. If for any reason you are not satisfied with your order, please email me within 7 days of receipt.
I will be happy to exchange or refund any item returned within 14 days of receipt, provided that it is returned intact, undamaged and unused. Please be sure to get proof of postage. I cannot accept returns of custom orders. The buyer is responsible for return delivery costs, except where the return is due to an error on the my part.
I package every order very carefully. Breakages/damage are extremely rare. Should an item arrive broken, please be sure to photograph it adequately upon receipt, and contact me immediately.